Terms of Conditions of Booking

Disclaimer

LSPR cannot accept responsibility for any use made of the information presented within its site. Visitors should additionally recognise that, although all information is correct at the time of publishing, LSPR reserves the right to alter programmes, trainers, schedules and venues without prior notification.

LSPR does not guarantee the accuracy of the information on its website. If you use any information found on this website, you do so at your own risk and acknowledge that the information carries no warranty.

 

BOOKING, PAYMENT OF COURSE FEE AND CANCELLATION POLICY:

In order to secure a place on an LSPR course, please complete and submit the online booking form. The fee is payable online via the booking form. Alternatively, payment can be made by a bank transfer. An invoice can be raised if required. A confirmation will be sent by LSPR. Payment of the course fee is required for the place to be secured and confirmed. 

Invoices: are issued to attendees financed by their employer. Invoices must be paid according to the terms and conditions of the booking. 

Cancellation of a place: Must be made in writing to the Director of Training and a refund is payable subject to the request received no later than four weeks prior to the start date of the booked course. Outstanding invoices are required to be paid without delay, in order not to incur additional fees and legal charges. 

Postponement and rejoining: in the event that an attendee is unable to join a booked place and wishes to postpone, a request is required in writing four weeks in advance of the start of a course for the attention of the Director of Training. The postponement is valid only for the next available date that the course will run. Postponement to the same course only. A £400 rejoining fee is payable for the Diploma course and a £300 fee is payable for the advanced and certificated courses in order to transfer a booking to the next intake. In the event that a delegate outside of the EU is not granted a visa in time for the start of their booked course date, the transfer fee of £400 for the Diploma and £300 for the Advanced and certificated courses is charged and must be paid in advance of a new confirmation letter to be issued. Should the course fee increase during this transfer period, or transfer to a higher value course, the attendee is liable for paying the cost difference. Cancellation by telephone will not be accepted. Only one transfer is permitted per booking. 

In certain circumstances, it would be possible for an attendee to swap their place with a colleague – this has to be confirmed and agreed with the Director of Training prior to the start of a course. In such instances, the transfer fees are applicable. 

The cancellation of a booking that has already been transferred will not be refunded.

LSPR cannot offer refunds to delegates who fail to attend sessions for reasons outside the control of LSPR. 

 

REED bookings: If booking through Reed.co.uk: Reed shall issue an invoice to the Client on the formation of contract as set out in clause 4 above, and in the case of subscription Services, at agreed intervals in advance thereafter. The Client shall pay Reed’s invoices in full within 14 days from the date of invoice. In the event of late payment, Reed may suspend any or all of the Services until payment is received. 

 

TERMS RELATING TO COVID-19

We are following the advice of Public Health England (PHE) and the Local Authority to ensure the health of our whole community, including clients and staff. This advice continues to be updated on a very frequent basis and we are monitoring it carefully to ensure we respond to any significant changes, particularly in relation to actions to be taken. This guidance assists us in providing advice regarding: the novel coronavirus, COVID-19; how to help prevent the spread of all respiratory infections including COVID-19; what to do if someone confirmed or suspected to have COVID-19 has been within the setting; and what advice to give to individuals who have travelled from countries detailed in the guidance within the last 14 days. The usual cancellation notice period applies (see cancellation policy above). Refunds cannot be made outside of the notice period.  

1) In the event that restrictions affect your in-person training: attendees will be provided with the choice of joining via remote participation. If you cannot undertake an existing booked course you will be offered the next available date for remote training, which may be different to your original scheduled course date. 

2) Attendees can transfer their booking to an alternative date within a 2 month period from their original scheduled course. After that period is expired, the booking becomes void and a new booking and payment are required. 

3) We ask anyone with Covid-related symptoms not to attend in-person sessions and to notify us as soon as possible. You will be able to re-book your course within a 1-month period or to the next avaiable date.

 

Any differential in fees is non-refundable. 

 

VISA APPLICATIONS:

Type of Visa:

Delegates requiring Visas, are advised to apply for a standard visitor visa and NOT a Student or Tourist Visa. Should a Visa application be rejected, LSPR will require a copy of the rejection letter issued by the British Embassy. If LSPR has been satisfied that a delegate has applied for the correct Visa, followed the correct steps, provided the correct documentation, provided sufficient financial records and provided LSPR with the notification within the two week period of the start date of the course, a refund of the course fee, minus an administrative fee of £400 for those booked on the Diploma courses and £300 for the Certificate and Advanced Certificate courses, will be given.

A refund will not be given if the delegate has reserved a place and applied for the incorrect Visa, as indicated in the visa rejection letter, or the delegate has provided incorrect, insufficient or incomplete information or shown insufficient funds as per instructions provided by LSPR or has not followed the advice given by LSPR and has not met with the satisfaction of the issuing officers. In those circumstances, a course participant may not obtain a refund of fees. A course delegate can not change their booking to an alternative course and must re-book on the same course as was originally offered. Re-bookings must be made within a six month period to the original date of the course. Any transfers beyond the six months will be considered a new booking and a new fee will be billed.

Notification on visa rejections must be made in writing no later than two weeks prior to the start date of a programme. Any notification beyond this period will be invalid and deemed expired. A new application will be required to be made and a new fee will be requested.

FOR ALL LSPR COURSES:

Sponsorship policy:

Sponsored delegates will be issued an invoice for the full amount. Payments of sponsored delegates must be made according to the payment terms in the invoice. Sponsors are bound to pay fees in all cases, including in the event of a delegate(s) leaving employment. The sponsor retains the full responsibility of ensuring all fees are paid in full in accordance with the payment terms on the invoice. Payment is to be received by LSPR no later than one week from the start date for a place to be confirmed. We understand and will exercise our statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received in accordance with our agreed terms of payment.

Replacement of a certificate:

In the event, a copy is required, a request can be made for a replacement. A re-issue fee of £200 is charged for the replacement of an original certificate. The fee for the replacement of a certificate with a digital one is £100.

Special Offers and promotions: offers are available from the date of release of a promotion to the date of expiry of the offer. Codes are valid on new bookings made on or after the date of release of a promotion. They are not valid on bookings made prior to the date of release or after the offer has ended. Promotions cannot run in conjunction with any other offers and are subject to availability. The usual terms and conditions apply. 

Booking a course that has a discounted or promotion: prices quoted are only applicable if paying at the time of the offer. If a course price changes and payment has not been made, the buyer must pay the price stated on the website. 

Change of date or cancellation made by LSPR:

LSPR reserves the right to cancel or postpone the start date of the course and is not in any way liable for any costs or loss, including travel or accommodation or other costs.  

Copyright:

Copyright and all intellectual property rights for all Course Materials shall remain the property of LSPR or the trading partner of LSPR responsible for developing that course; except where materials development has been paid for by the client.

The Customer agrees not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post-course or personal reference.

Force Majeure:

LSPR shall not be in breach of this contract if the provision of its services are delayed, cancelled or reduced through any circumstances beyond its reasonable control including any act of God (including but not limited to fire, flood, earthquake, storm, snow, hurricane or other natural disasters) sickness, viruses, war, invasion, an act of foreign enemies, hostilities ( regardless of whether war is declared) civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, pandemic or interruption or failure of electricity or telephone service.

Attendees must ensure they can attend the training course which they are scheduled to attend. LSPR will not be held liable, financially for their non-attendance, whatsoever the reason may be.

Limits of Liability:

Entire liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.

LSPR will not accept liability for death or personal injury.

LSPR will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss

 

Food Allergies: 

In-person on-site training: LSPR provides refreshments and lunch which may contain allergens. If you have a food allergy or special dietary requirement, please inform a member of LSPR staff.

Our meal providers handle all allergens in their kitchen and cannot 100% guarantee their dishes are allergen-free. It is the delegates’ responsibility to check allergen information, and LSPR is able to provide delegates with an ingredient list for each menu item upon request. 

LSPR takes no responsibility, legal or otherwise, for any adverse reaction that an attendee may have after eating food or consuming drinks on our premises.

 

 

Having read and understood the above terms and conditions, I agree to the terms and conditions of enrolment.  

Acceptance of the terms and conditions of enrolment make this a legally binding contract.