Managing Conflict
and Collaboration


1 Day: 10:30am - 3:30pm

May be subject to minor time alterations

CPD Accredited Certificate


Contact us for group rates

Course Overview

It is important to have the tools to predict likely future issues within your team and to proactively manage stress and conflict when it does arise. We will help you learn the how to handle conflict and how to promote collaboration internally and externally. Attendees will learn pre-emptive tools that will prevent conflict from arising, with special consideration on team stress management. 

We will deliver the training in a practical and hands-on way, led by management and leadership professionals. The emphasis of the short course will be on implementing conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace, with the aim of creating a collaborative and productive team environment. 

Course Details

  • Defuse and resolve existing conflict and to identify stress triggers 
  • Empower staff to deal with conflict issues and manage stress  
  • Recognise your role and responsibility in conflict situations 
  • Act as an effective mediator in conflict situations and encourage collaboration
  • Resolving conflict: between individuals and within teams
  • Identifying the types of conflict, such as suppressed conflict, open conflict, and grievances 
  • Understanding the reasons for conflict such as lack of autonomy, ineffective leadership and communication, issues with clients and misunderstandings  
  • Dealing with conflict by implementing active listening, understanding both sides, focusing on issues and taking the personal out, trying to find common ground  
  • Preventing future conflict by encouraging open communication, mediation structures, developing relationships, coaching teams to seek solutions and reducing stress triggers

Aimed at individuals working within teams, managers, and team leaders, the conflict management course provides the skills, knowledge, and confidence to effectively solve conflict in the workplace, in a clear and constructive way to resolve issues and encourage a collaborative culture. 

LSPR Professional Development Certificate. The Certificate is recognised by the: Continuing Professional Development (CPD) Certification Service:

Booking Form

Course Dates

  • Thursday 14th December 2023 (In-Person)
  • Thursday 11th January 2024 (In-Person)
  • Thursday 25th January 2024 (Online)
  • Thursday 8th February 2024 (In-Person)
  • Thursday 22nd February 2024 (Online)

Offers and Concessions

The charity rate is a 15% discount.
Use code CHARITY15 to get 15% off your booking.
The group rate is a 15% discount for groups of 3.
Use code GROUP15 to get 15% off your booking.
If your group is more than 3,
Contact us at for our special rates.
Subject to availability. These offers cannot be used in conjunction with any other offers and are available on selected courses. 
Interested in a group booking, instalment payment, or want to know more?

Contact Us

Course Options

All of our short courses are designed to be flexible to your needs and demands

Online and In-Person

All of our short courses can be taken live online or in-person at our Notting Hill centre.

Team Training

Book your team onto one of our scheduled short courses where they will learn alongside other professionals, or book a customised private course with our assistance.

Tailored Programs

Need a course specific to your needs? We can tailor our short courses to fit with your specifications.

Additional Courses

Explore these three related short courses – chosen and recommended by our industry experts.

Risk and Crisis Management

Learn the skills needed to plan for certain situations and vulnerabilities in your organisation and handle the aftermath of a crisis.

Crisis Communications

Explore crisis communications, how to formulate a crisis management plan and how to relate the plan to both internal and external communications.

Crisis Media Handling

A focus on the practical solutions that will allow you and your organisation to manage crisis situations under the glare of the media and stay calm under pressure. 

Our Happy Clients

Thank you all for making me feel so welcome before and during the course.

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Caroline Eriksson

Head of Communications

Very engaging session. I’m leaving with some very practical advice which I can implement straight away.

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Dany Rubbo

Marketing Manager

The course on crisis communication was very rich and armed me with a fresh perspective on the subject.

Olalekan Ajayi

Assistant Director

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Want to know more?

Book a free 15-minute chat with one of our advisors